Privacy Policy

Last Updated: 16th August 2024

At Disabled Care & Mobility (DCM), we are committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, and protect the personal information you provide when visiting our website www.dcmglos.co.uk.

1. Information We Collect

We may collect and process the following types of personal data:

  • Contact Information: Name, email address, phone number, and postal address (when you complete our contact form or place an enquiry about our products).

  • Technical Data: IP address, browser type, device type, and browsing activity on our website (collected through cookies).

  • Additional Information: Any other information you provide directly when communicating with us via email or phone.

2. How We Use Your Information

We use your information for the following purposes:

  • To respond to your enquiries: Whether it's to provide product information, respond to a quote request, or answer your questions about our services.

  • To process and deliver your orders: Including managing payment, deliveries, and returns.

  • To improve our services: We use browsing data to analyse website usage and improve user experience.

  • Marketing communications: If you have opted in, we may send you emails about new products, special offers, or company news.

3. Sharing Your Information

We do not share your personal information with third parties except:

  • Service providers: Such as payment processors and delivery services, to complete orders. And partners who help us maintain our website and deliver our marketing.

  • Legal reasons: If required by law or to protect our legal rights.

4. Data Retention and Security

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

We protect your personal data through secure servers, encryption, and restricted access to personal data.

5. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Access: You can request a copy of the personal data we hold about you.

  • Correction: You can request correction of inaccurate or incomplete data.

  • Deletion: You can request we delete your data, subject to legal retention requirements.

  • Objection to processing: You may opt-out of certain types of data processing, including direct marketing.

For any requests, please contact us at mobility@dcmglos.co.uk.

6. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

For questions, please contact us at:

Disabled Care & Mobility (DCM)
mobility@dcmglos.co.uk
01242 524 963